1. Introduction
Welcome to 1qqq. This Privacy Policy explains how 1qqq collects your personal information, what it's used for, and how it's kept secure. By using the 1qqq platform, you agree to this policy.
We believe privacy is a fundamental right. Millions of people in Bangladesh use 1qqq every day — protecting each of their data with equal care is our responsibility. That is why this policy has been written in plain language rather than complex legal terms, so you can easily understand exactly what happens with your information.
This policy applies to the 1qqq website, mobile app, and all related services. If you have any questions, support@1qqq.worldor start a Live Chat.
2. What Information We Collect
1qqq only collects information that is necessary to operate the platform properly, keep your account secure, and provide you with a better experience. No unnecessary data is collected.
Identity Information
- Name, date of birth & gender
- Mobile Number & Email Address
- Residential Address
- National ID or passport number (collected during KYC verification)
Financial Information
- The bKash, Nagad, or Rocket mobile number used for transactions (only the first few digits are stored)
- Bank card details (stored in encrypted form — full card numbers are never saved)
- Deposit & Withdrawal History
Activity-Related Information
- Betting History & Preferred Markets
- Login time, date & device information
- IP Address & Geographic Location
- Browsing behaviour on the app & website
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Mobile Number | Account Creation & Contact | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| NID / Passport | KYC Verification & Fraud Prevention | On Withdrawal |
| Payment Methods | Deposit & Withdrawal Process | Yes |
| Device & IP Information | Security & Duplicate Account Detection | Automatic |
| Betting Behavior | Service Improvement & Responsible Gambling Monitoring | Automatic |
3. How We Collect Information
1qqq collects information through three main methods. Each method is clearly explained below.
Directly From You
You provide information directly during registration, KYC verification, support interactions, or account settings changes. This data is submitted directly to 1qqq's secure servers.
Automatically
When you use the 1qqq website or app, certain information is collected automatically — such as your device type, operating system, IP address, cookies, and how long you spend on different sections of the app. This data is primarily used to enhance security and improve your experience.
From Payment Providers
When you transact via bKash, Nagad, or Rocket, those providers share limited transaction-related information with 1qqq solely for verification purposes. Your full mobile banking details are never passed on to 1qqq.
4. Why We Use Your Information
Information collected at 1qqq is used solely for the purposes listed below. It is never used for anything beyond that.
- Account Management: For account creation, login verification, and account security.
- Transaction Processing: For processing deposits, withdrawals, and winnings payouts.
- Identity Verification: To verify age and identity as part of the KYC process.
- Fraud Prevention: To detect suspicious activity and prevent attempts to create multiple accounts.
- Service Improvement: To analyse which features are used most and improve the platform accordingly.
- Personalised Experience: To show you content relevant to your preferred markets and play style.
- Notifications: To send important promotions, match updates, and account alerts.
- Responsible Gaming Monitoring: Monitors betting behavior to identify potential issues and provide assistance when needed.
- Legal Obligations: To meet regulatory requirements and comply with anti-money laundering laws.
Marketing notifications can be turned off at any time through your account settings. However, security and transaction-related messages cannot be disabled, as they are sent for your protection.
6. How Your Data Is Protected
1qqq uses a multi-layered security system to protect your data. Rather than relying on a single password, the entire system is secured at multiple levels.
- 256-bit SSL/TLS Encryption: All data transmitted from your browser or app to 1qqq servers is fully encrypted.
- Two-Factor Authentication (2FA): You can make your login more secure by using a mobile OTP alongside your password.
- Server Security: Data is stored in secure data centres and undergoes regular security audits.
- Password Hashing: Your password is never stored directly — it is kept as a hash that cannot be read.
- Access Controls: At 1qqq, only specific team members have access to specific data — no one has access to everything.
- Unusual Activity Detection: Automatic alerts are triggered if any unusual login activity or transactions are detected on your account.
That said, no method of transmission over the internet is 100% secure. It is important that you also take precautions on your end — such as using a strong password, enabling 2FA, and avoiding sensitive transactions over public Wi-Fi.
7. Cookie Policy
Cookies are small text files stored on your device when you use 1qqq. They help improve your experience and keep the platform running properly.
What Types of Cookies 1qqq Uses
These cookies are essential for the website and app to function. They handle core features such as keeping you logged in, security tokens, and shopping cart functionality. They cannot be disabled.
Data on how long users spend on each page and which features are used most is collected to help improve the platform. This information is not personally identifiable.
Remembers your preferred language, theme settings, and dashboard customizations — so you don't have to reconfigure them every time.
Disabling Cookies
Cookies can be disabled through your browser or phone settings, but doing so may cause certain platform features to not work properly. Disabling essential cookies will prevent you from logging in entirely.
8. How Long Your Data Is Retained
1qqq follows a clear data retention policy. No information is kept longer than necessary.
- Account Information: For as long as your account is active. After account closure, data is retained for a specified period as required by legal obligations.
- Transaction Records: Typically retained for 5–7 years in accordance with anti-money laundering laws.
- Betting History: Retained for as long as your account is active, and for as long as legally required after closure.
- KYC Documents: Stored in encrypted form after verification is complete, and retained for a defined period in accordance with regulatory requirements.
- Cookie & Session Data: Session cookies are deleted when the browser is closed. Other cookies typically expire after 30–90 days.
- Support Conversations: Retained for up to 2 years after the issue has been resolved.
Once the retention period has passed, data is securely deleted or anonymised so that no individual can be identified.
9. Your Rights
1qqq believes you should have full control over your own data. The following rights are available to you.
Right to Access Your Data
If you would like to know what information 1qqq holds about you, please contact support. Details are typically provided within 7 business days.
Right to Rectification
If any of your information is incorrect, update it via Settings or contact Support. Keeping your details accurate benefits both you and us.
Right to Erasure
You may request that your data be deleted when closing your account. However, certain information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You can object to marketing communications or profiling by updating your notification preferences in your account settings.
Data Portability
If you would like a copy of your betting history or account information, please contact support to make a request.
Right to Restrict Processing
You can request that the processing of your data be restricted under certain circumstances. Contact Support for more details.
To exercise these rights, support@1qqq.worldPlease email us or reach out via live chat. We typically respond within 7 business days.
10. Protection of Minors
1qqq is strictly operated for users aged 18 and above. No data is collected from or services provided to minors. Age is verified at registration, and additional documentation may be requested if there is any doubt.
If a minor has accidentally created an account, it will be closed as soon as this is identified and all associated data will be deleted. If a guardian has any suspicions, support@1qqq.world.
It is the responsibility of parents and guardians to ensure that no minor can access the app or website on their device. The use of parental control software is strongly recommended.
11. Policy Updates & Contact
1qqq may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered mobile number or email. Minor updates will be reflected on the page only.
Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. If you would like a previous version, please contact support.
For any questions, concerns, or complaints regarding the Privacy Policy:
- Email: support@1qqq.world
- Live Chat: Available 24/7
Our Commitment to Protecting Your Data
Your personal information at 1qqq is never sold, never used for advertising, and never shared with unnecessary third parties. If you have any concerns, please contact us directly support@1qqq.world.